Refund Policy

Refund and return policy for To Know One Self Optimized Wellness LLC.

No Refund Policy

Effective Date: March 19, 2026

To Know One Self Optimized Wellness LLC ("To Know Oneself," "we," "us," or "our") maintains a strict no-refund policy for all products and services.

All Sales Are Final

All purchases made through To Know Oneself — including but not limited to consultations, treatment plans, prescription medications, diagnostic lab work, and subscription services — are final and non-refundable.

By completing a purchase, you acknowledge and agree that:

No refunds will be issued for any products or services rendered
No returns are accepted on prescription medications, compounded formulations, or lab kits
Subscription services may be canceled at any time, but no refunds will be provided for the current billing period
Consultation fees are non-refundable regardless of treatment outcome
Unused portions of treatment plans are not eligible for refund or credit

Insurance-Backed Services

For services processed through insurance, refund policies are governed by your insurance provider's terms. Any patient responsibility amounts (copays, deductibles, coinsurance) are non-refundable once collected.

Exceptions

In rare cases involving shipping errors, damaged products, or defective items, To Know Oneself may issue a replacement at our sole discretion. To report a shipping or product issue, contact us within 48 hours of delivery.

Contact Information

To Know One Self Optimized Wellness LLC

6490 S McCarran Blvd Ste 30 Bldg D, Reno, NV 89509

Phone: (775) 502-1000

Email: support@toknowoneself.co

Telehealth Informed Consent

By using the services provided by To Know Oneself Optimized Wellness, you acknowledge and agree to the following regarding the delivery of healthcare services via telehealth:

Nature of Telehealth Services. Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. This may include assessment, diagnosis, consultation, treatment, education, care management, and self-management of a patient.
Limitations of Telehealth. Telehealth has potential limitations compared to in-person medical encounters, including but not limited to: the inability to perform a hands-on physical examination, possible technology failures, and potential delays in evaluation and treatment due to deficiencies or failures of equipment or connectivity. In rare cases, information transmitted may not be sufficient to allow for appropriate medical decision-making.
Risks and Benefits. As with any medical procedure, there are potential risks and benefits associated with telehealth. Benefits may include improved access to care, convenience, and the ability to receive care from your own location. Risks may include incomplete medical information, technology malfunctions, or unauthorized access to your health data despite reasonable safeguards.
Your Rights. You have the right to withhold or withdraw consent to telehealth services at any time without affecting your right to future care or treatment. You have the right to request an in-person consultation or referral to a local provider at any time. Your provider retains the right to determine that telehealth is not appropriate for your condition and may recommend in-person evaluation.
Privacy and Security. All telehealth interactions are conducted using technology that is designed to protect the privacy and security of your health information in compliance with HIPAA. However, as with any internet-based communication, there are risks of a security breach. For more information, please review our HIPAA Notice of Privacy Practices.
Emergency Situations. Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not rely on telehealth services or this platform for emergency care.
Prescriptions. Medications, including controlled substances, may be prescribed via telehealth when clinically appropriate and in compliance with applicable federal and state law. Your prescribing provider will exercise independent medical judgment regarding all prescription decisions. Compounded medications are prepared by licensed compounding pharmacies and are not FDA-approved drugs.

By proceeding with services from To Know Oneself Optimized Wellness, you confirm that you have read this Telehealth Informed Consent, understand the nature and limitations of telehealth, and consent to receiving healthcare services via telehealth as described above.