✓ Nationwide Telehealth · Licensed Physicians in All 50 States
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Shipping Policy


Shipping policy for To Know One Self Optimized Wellness LLC.


Shipment Processing Time

Effective Date: March 19, 2026

All orders will be shipped within 2-3 business days and would be delivered within 3-5 business days from the purchase date. Orders are shipped via USPS. We do not ship on weekends or holidays. During periods of high order volume, shipments may be delayed. If there is a significant delay in the shipment of your order, we will contact you via email or phone.


Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard delivery typically takes 3-5 business days via USPS after your order has been processed and shipped.


Shipment to P.O. Boxes or APO/FPO Addresses

We ship to all U.S. addresses, including U.S. territories and APO/FPO/DPO addresses.


Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped. The email will contain your tracking number(s). The tracking number will be active within 24 hours of shipment.


Customs, Duties, and Taxes

To Know Oneself is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and other costs.


Damages

To Know Oneself is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

We currently do not ship outside the United States.


Contact Information

If you have any questions about our shipping policy, please contact us:

To Know Oneself

6490 S McCarran Blvd Ste 30 Bldg D, Reno, NV 89509

Phone: (775) 502-1000

Email: support@toknowoneself.co


Telehealth Informed Consent

By using the services provided by To Know Oneself Optimized Wellness, you acknowledge and agree to the following regarding the delivery of healthcare services via telehealth:

  • Nature of Telehealth Services. Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. This may include assessment, diagnosis, consultation, treatment, education, care management, and self-management of a patient.
  • Limitations of Telehealth. Telehealth has potential limitations compared to in-person medical encounters, including but not limited to: the inability to perform a hands-on physical examination, possible technology failures, and potential delays in evaluation and treatment due to deficiencies or failures of equipment or connectivity. In rare cases, information transmitted may not be sufficient to allow for appropriate medical decision-making.
  • Risks and Benefits. As with any medical procedure, there are potential risks and benefits associated with telehealth. Benefits may include improved access to care, convenience, and the ability to receive care from your own location. Risks may include incomplete medical information, technology malfunctions, or unauthorized access to your health data despite reasonable safeguards.
  • Your Rights. You have the right to withhold or withdraw consent to telehealth services at any time without affecting your right to future care or treatment. You have the right to request an in-person consultation or referral to a local provider at any time. Your provider retains the right to determine that telehealth is not appropriate for your condition and may recommend in-person evaluation.
  • Privacy and Security. All telehealth interactions are conducted using technology that is designed to protect the privacy and security of your health information in compliance with HIPAA. However, as with any internet-based communication, there are risks of a security breach. For more information, please review our HIPAA Notice of Privacy Practices.
  • Emergency Situations. Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not rely on telehealth services or this platform for emergency care.
  • Prescriptions. Medications, including controlled substances, may be prescribed via telehealth when clinically appropriate and in compliance with applicable federal and state law. Your prescribing provider will exercise independent medical judgment regarding all prescription decisions. Compounded medications are prepared by licensed compounding pharmacies and are not FDA-approved drugs.

By proceeding with services from To Know Oneself Optimized Wellness, you confirm that you have read this Telehealth Informed Consent, understand the nature and limitations of telehealth, and consent to receiving healthcare services via telehealth as described above.