Terms of Service

Please read these Terms of Service carefully before using our website or services. By accessing or using To Know Oneself, you agree to be bound by these Terms.

Acceptance of Terms

Welcome to To Know Oneself ("To Know Oneself," "we," "our," or "us"). By accessing or using our website, services, or purchasing our products, you agree to these Terms of Service (the "Terms"). These Terms govern your use of our website, content, products, and services (collectively, the "Services") and constitute a binding agreement between you and To Know Oneself.

By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services.

Effective Date: March 19, 2026
Last Updated: March 19, 2026

Overview of Services

To Know Oneself provides a variety of wellness and health-related products and services, including telemedicine consultations, prescription fulfillment, and non-prescription products. These Services may require you to create an account or provide personal information as detailed in our Privacy Policy.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. By using the Services, you represent and warrant that:

You are legally capable of entering into a binding contract
You will use the Services in compliance with all applicable laws
You are not barred from receiving the Services under applicable laws
You reside in a jurisdiction where our providers are authorized to practice

Use of the Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are prohibited from:

Misusing the Services for fraudulent or illegal activities
Attempting to interfere with the proper functioning of the Services
Accessing or using the Services through unauthorized methods
Providing false or misleading health information during consultations or assessments

Your use of any prescription or health-related Services may be subject to additional terms, such as those provided by licensed medical professionals or third-party pharmacies.

Account Responsibilities

If you create an account with To Know Oneself, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

Medical Services

To Know Oneself facilitates access to telemedicine consultations and prescription fulfillment services through third-party licensed healthcare providers ("Providers") and pharmacies ("Pharmacies"). By using these Services, you agree to the following:

No Doctor-Patient Relationship with To Know Oneself: To Know Oneself does not practice medicine or provide healthcare services. Any diagnosis, treatment, or advice you receive is provided solely by the Providers
Consultation Requirements: Some products require a valid prescription, which may only be issued after a consultation with a Provider
Provider Responsibility: Providers are solely responsible for the care and advice they provide. To Know Oneself is not liable for any outcomes or decisions arising from your interactions with the Providers
Limitations of Telehealth: Telemedicine may not be appropriate for all medical conditions. Certain cases may require in-person care, and you will be advised to seek care elsewhere if deemed necessary

AI-Powered Chatbot

Our website may include an AI-powered chatbot to assist visitors with general inquiries, service information, and navigation. By interacting with the chatbot, you agree to the following:

The chatbot provides general information only and does not constitute medical advice, diagnosis, or treatment
It is not a licensed healthcare provider and cannot replace professional medical consultation
Do not input sensitive health information such as Social Security numbers or insurance IDs into the chatbot
All treatment decisions are made by licensed physicians following proper clinical evaluation
Chatbot interactions may be recorded for quality assurance purposes but are not part of your medical record
In case of a medical emergency, call 911 immediately — do not rely on the chatbot

Use of the chatbot is voluntary. To Know Oneself is not liable for decisions made based on chatbot-generated responses. For personalized medical guidance, please consult directly with our care team.

Subscription Services

Certain products and services may be offered on a subscription basis. If you enroll in a subscription, you agree:

To be billed on a recurring basis as specified during the checkout process
That subscriptions will auto-renew unless canceled prior to the next billing date
To keep your billing and contact information current to avoid service interruptions

Subscriptions may be canceled at any time by contacting us at support@toknowoneself.co or (775) 502-1000.

Payments and Billing

All prices displayed on our website are in U.S. dollars. You agree to pay all charges and fees for the Services, including applicable taxes and shipping costs, as specified during the purchase process.

For subscription-based Services, your payment method will be charged automatically at the intervals specified at the time of purchase. You are responsible for ensuring your payment details are current and accurate.

Cancellations and Refunds

Please review our Refund Policy for complete details on cancellations and returns. Key points include:

All sales of prescription medications are final
Subscription fees already paid are non-refundable, and all sales are final
Diagnostic lab sales and lab subscription sales are final and cannot be refunded
If you are deemed unsuitable or unapproved for medication, your subscription will be cancelled and alternative solutions will be explored

For cancellations, contact us at support@toknowoneself.co or (775) 502-1000.

No Emergency Services

Our Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not rely on the Platform, the chatbot, or any communication with our team for emergency medical needs.

Disclaimers and Limitation of Liability

DISCLAIMER OF WARRANTIES: The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied. To Know Oneself disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIMITATION OF LIABILITY: To the fullest extent permitted by law, To Know Oneself, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill. Our maximum liability to you shall not exceed the total amount paid by you for the Services in the 12 months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless To Know Oneself, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Services
Your violation of these Terms
Your violation of any applicable laws or regulations
Your infringement of any third-party rights

Intellectual Property

All content on the To Know Oneself website, including text, graphics, logos, images, and software, is the property of To Know Oneself or its content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

To Know Oneself grants you a limited, non-exclusive, revocable license to access and use the Services for your personal, non-commercial use. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.

Third-Party Links and Services

To Know Oneself may provide links to third-party websites or services for your convenience. These links do not imply endorsement or responsibility for the content, products, or services offered by third parties. You acknowledge that accessing third-party websites is at your own risk, and any dealings with third parties are solely between you and the third party.

Dispute Resolution and Arbitration

BINDING ARBITRATION: By agreeing to these Terms, you and To Know Oneself agree to resolve any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Services through binding arbitration.

Arbitrator and Rules: Arbitration will be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association ("AAA")
Location: Arbitration proceedings will take place in Reno, Nevada, unless otherwise agreed by both parties
Fees: Each party will bear its own costs and expenses associated with arbitration unless the arbitrator determines otherwise
CLASS ACTION WAIVER: You agree that any arbitration or proceeding will be conducted on an individual basis and not as a class, consolidated, or representative action
Exceptions: You or To Know Oneself may pursue claims in small claims court if they qualify, or seek injunctive relief in a court of competent jurisdiction for intellectual property infringement

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Washoe County, Nevada.

General Provisions

The following general provisions apply to these Terms:

Entire Agreement: These Terms, together with our Privacy Policy, HIPAA Notice, and any additional agreements referenced herein, constitute the entire agreement between you and To Know Oneself
Severability: If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect
Waiver: Failure to enforce any provision shall not constitute a waiver of that provision or any other rights
Assignment: You may not assign or transfer your rights under these Terms without prior written consent. To Know Oneself may assign its rights without restriction
Force Majeure: To Know Oneself shall not be held liable for failure or delay due to circumstances beyond our reasonable control, including acts of God, natural disasters, government actions, labor disputes, or power outages

Modifications to Terms

To Know Oneself reserves the right to update or modify these Terms at any time. Changes become effective immediately upon posting to our website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

Contact Information

If you have any questions or concerns about these Terms, you can reach us at:

Email: support@toknowoneself.co
Mail: To Know Oneself, 6490 S McCarran Blvd Ste 30 Bldg D, Reno, NV 89509
Phone: (775) 502-1000

Thank you for choosing To Know Oneself. We are committed to providing you with exceptional care and a seamless experience.

Telehealth Informed Consent

By using the services provided by To Know Oneself Optimized Wellness, you acknowledge and agree to the following regarding the delivery of healthcare services via telehealth:

Nature of Telehealth Services. Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. This may include assessment, diagnosis, consultation, treatment, education, care management, and self-management of a patient.
Limitations of Telehealth. Telehealth has potential limitations compared to in-person medical encounters, including but not limited to: the inability to perform a hands-on physical examination, possible technology failures, and potential delays in evaluation and treatment due to deficiencies or failures of equipment or connectivity. In rare cases, information transmitted may not be sufficient to allow for appropriate medical decision-making.
Risks and Benefits. As with any medical procedure, there are potential risks and benefits associated with telehealth. Benefits may include improved access to care, convenience, and the ability to receive care from your own location. Risks may include incomplete medical information, technology malfunctions, or unauthorized access to your health data despite reasonable safeguards.
Your Rights. You have the right to withhold or withdraw consent to telehealth services at any time without affecting your right to future care or treatment. You have the right to request an in-person consultation or referral to a local provider at any time. Your provider retains the right to determine that telehealth is not appropriate for your condition and may recommend in-person evaluation.
Privacy and Security. All telehealth interactions are conducted using technology that is designed to protect the privacy and security of your health information in compliance with HIPAA. However, as with any internet-based communication, there are risks of a security breach. For more information, please review our HIPAA Notice of Privacy Practices.
Emergency Situations. Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not rely on telehealth services or this platform for emergency care.
Prescriptions. Medications, including controlled substances, may be prescribed via telehealth when clinically appropriate and in compliance with applicable federal and state law. Your prescribing provider will exercise independent medical judgment regarding all prescription decisions. Compounded medications are prepared by licensed compounding pharmacies and are not FDA-approved drugs.

By proceeding with services from To Know Oneself Optimized Wellness, you confirm that you have read this Telehealth Informed Consent, understand the nature and limitations of telehealth, and consent to receiving healthcare services via telehealth as described above.